frequently asked questions



We kindly ask you to complete the contact form and your region's Sales Manager will contact you within 24 hours, Monday to Friday.

A team of specialists (engineers, designers, logisticians, installers, computer graphics designers, sales managers, hot-liners...) will support you daily thanks to :

- An online simulation of storefronts, www.vmplans.com

- Technical support and after-sales service, available at +33.(0)9.72.50.43.03

- Access to our [texte manquant]

VitrineMedia innovatively arranges storefronts thanks to its different ranges of LED displays: VM TWO, VM ONE, VM DOUBLE C2 MAX, VM NEW I MAX. You can also design your interiors with our VM TWO CLIP poster holders, compatible with the VM DOCK, VM KIOSK, and VM STAND ranges. Our models, all certified and patented, benefit from our latest MAX LED technology for maximum brightness.

For more details, please consult our product sheets.

Our online simulation space, www.vmplans.com, offers you access to a wide range of possible layouts. Please log in with the provided password and accept the terms and conditions of use to freely access. In case of a connection problem, try another web browser (Mozilla Firefox, Internet Explorer and Google Chrome are the most used). If you still can't log in, please send an email to [email protected]

 

Today, VitrineMedia is the reference in LED display for real estate agencies with nearly 25,000 agencies equipped worldwide. Go to our Achievements pages. You can also contact the Sales Manager in your region. He or she will advise you on agencies near your town or district. Contact a manager.

Nothing could be easier!

You can contact the Sales Manager in your area so that he or she can arrange your storefront following your wishes and needs.

You can also visit our online store and access our online products and services with a simple click. Your order will be received within 24 to 48 hours.

As soon as your order is confirmed, you will be informed by email of the various stages of your order, up to delivery and/or installation. You will also be able to track the progress of your order thanks to the carrier's tracking number. If you have any further questions, you can contact your Sales Manager or our Customer Service at +33 (0)9.72.50.43.03.

If you have any questions regarding invoicing, you can contact Christine at +33 (0)9.60.02.15.99 or by email [email protected], Monday to Friday, from 9 am to 12 pm and from 2 pm to 6 pm.

Our Customer Service is at your disposal to answer all your questions. We invite you to contact this service by phone at +33 (0)9.72.50.43.03 or by email at [email protected]

To ensure you make the best possible use of your storefront over time, VitrineMedia's hotline is at your disposal. Our advisors answer all your technical questions from Monday to Friday from 9 am to 6 pm on +33 (0)1 49 21 00 61 or at any time by completing this online form. If an intervention is necessary, we will call in the technician closest to your agency.

VitrineMedia works in France and abroad with quality partners who share our ambition and values. Whether you are a sign maker, printer, electrician, communication agency manager or others, please fill out the online form and we will contact you to discuss a collaboration project.

On the page https://auth.vmlive.vitrinemedia.com/auth/login click on "Forgotten PASSWORD". You will automatically receive an email to select a new one.

Click on add a screen and choose an allocation method.

Click on the cogwheel (SETTINGS) and choose the desired name.

Click on the cogwheel (SETTINGS) and choose the desired times.

Click on the cogwheel (SETTINGS) and choose the orientation.

Click on the desired screen and then click on "NEW PLAYLIST" on the bottom right corner. Scroll down with your mouse and select the content to include.

Select the playlist on the bottom left corner and click on the "ASSIGN" button on the bottom right corner.

Choose the playlist and click on the pencil next to its name, then simply rename it.

Choose the playlist from the list on the bottom left corner and click on the delete button on the right.

If the preview screen is not visible, click on the back to the top of the page button, then click on the "PREVIEW" button in the center of the menu bar on the top. You can then navigate through the preview (PAUSE, PLAY, FORWARD, REVERSE AND PLAY ALL).

MEDIA > VIDEO > MEDIA TO DOWNLOAD > CHOOSE MEDIA CONTENT* > SAVE** > FINISH

*THEN CHOOSE THE NAME (OPTIONAL)

** CLICK ON THE MEDIA CONTENT SAVED IN THE LIBRARY

The library is a backup of all media recorded on VM Live. It makes it easier to insert this content.

These buttons allow you to sort content, either by alphabetical order, by creation date or filtering by name.

MEDIA > IMAGE > MEDIA TO DOWNLOAD > CHOOSE A MEDIA CONTENT* > SAVE** > FINISH

*THEN CHOOSE THE NAME (OPTIONAL)

** CLICK ON THE MEDIA CONTENT SAVED IN THE LIBRARY

When choosing the media content, in the library, choose the duration of the ads (in seconds) in the upper left corner. This duration will be applied to all future image ads.

In your playlist click on the EDIT button and CHOOSE THE DESIRED DURATION (in seconds).

Scroll down to the bottom of the screen with your mouse & click on "CREATE NEW AD" MEDIA > pdf doc > DOWNLOAD MEDIA > SELECT MEDIA CONTENT* > SAVE** > FINISH

*THEN CHOOSE THE NAME (OPTIONAL)

** CLICK ON THE MEDIA CONTENT SAVED IN THE LIBRARY

When choosing the media content in the library, choose the duration of each page (in seconds) on the top left side. This duration will be applied to all future PDF documents.

Scroll down to the bottom of the screen with the mouse & click on "CREATE NEW AD"

MANDATE > INTELLIGENT MANDATE > CHOOSE TEMPLATE > VALIDATE > CHOOSE THE DURATION OF THE AD*

*DURATION IN SECONDS

Scroll down to the bottom of the screen with the mouse & click on "CREATE NEW AD"

MANDATE > INTELLIGENT MANDATE > CHOOSE THE TEMPLATE > CHOOSE THE PROPERTY > VALIDATE > CHOOSE THE DURATION OF THE ANNOUNCEMENT*

*DURATION IN SECONDS

Scroll down to the bottom of the screen with the mouse & click on "CREATE NEW AD" MANDATE > INTELLIGENT MANDATE > CHOOSE TEMPLATE > CHOOSE GOOD > VALIDATE > CHOOSE AD DURATION*

*DURATION IN SECONDS

A smart mandate announcement is equivalent to a real estate property. Randomly select your exported list from your transaction software and click on SAVE.

Click on the delete button next to your ad and then click on SAVE.

Click on the arrows next to the ad and drag and drop the ad where you want while holding the left mouse button.